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PROJECT MANAGEMENT OF THE TELECOM OPERATOR’S NETWORK INFRASTRUCTURE IN THE EXTERNAL ENVIRONMENT STATE TRANSFORMATION CONTEXT
Alexander A. Sorokin, Astrakhan State Technical University, Astrakhan, Russia, alsorokin.astu@mail.ru
Irina Yu. Kvyatkovskaya, Astrakhan State Technical University, Astrakhan, Russia, i.kvyatkovskaya@astu.org
Abstract
The analysis revealed trends in the development of the telecommunications market associated with an increase in the involvement of information services in various technological processes, a continuous change in the regulatory framework that regulates the functioning of telecom operators, the complication of organizational processes and the use of a wide variety of equipment and information systems in the operation of communication networks. As a result, information uncertainty is generated among decision-makers in the process of operating and developing the network infrastructure of a telecom operator. To eliminate the uncertainty, a methodology is proposed for managing the network infrastructure of a telecom operator in the context of the transformation of the state of the external environment. Within the framework of the methodology, the management of the network infrastructure is based on the representation of each control action as a separate project, and the sequence of the provided control actions in the form of a portfolio of projects. At the stage of monitoring the state of the network, the indicators of economic efficiency and reliability of the telecommunication system and its individual elements are assessed. The parameters of the external environment that surrounds the network infrastructure are also subject to control. If the indicators deviate from the permissible values, a control cycle is launched, during which the state of the elements of the network infrastructure and sections of the coverage area is analyzed. Based on the results of the analysis, the network elements are grouped by types, control actions that must be provided to maintain the operational characteristics of the network infrastructure. Then the formation of projects of control actions is carried out, which are added to the portfolio of corrective actions provided. As a result, project portfolio management methods become applicable to such management influences. The application of these methods allows solving the problems of workforce management and resources management when providing control actions to network infrastructure. The use of the methodology opens up opportunities for the development of OSS / BSS systems in the field of improving the solution of the resources managing problems of a telecom operator by organizing the planning of measures to provide control actions on the network infrastructure.
Keywords: Network infrastructure management, planning, analysis of the external environment, decision support, control project, OSS / BSS system
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